TOMOGO! Booking Slowdown — Situation Assessment

Breaking down what “bookings are dropping” actually means — by booking vs zero-booking days, booking-count, and APP/WEB.

Period: 2026-08-06 to 09-20 / Source: [TOMOGO!] Analysis Report(51) _daily_data + Amplitude MCP / Bookings = Active Bookings (excl. cancellations, by booking date)
Conclusion: bookings themselves are not falling. The last 7 days = 8, within the Jul–Aug weekly baseline (7–12); statistically only −1.3σ, not an anomaly. What shrank is the booking “top of funnel” (user-acquisition volume), driven mainly by the deliberate ANW shutdown + ad-spend reduction. Booking quality/depth has actually improved — notably the 8/19 full frontend redesign lifted WEB CVR 4.5× (see 5 below).
1. Bookings are not falling

Bookings are flat; what collapsed is ad clicks

Weekly bookings hold in a 7–12 range (the 17 in the week of 8/31 is a spike). Ad clicks, meanwhile, collapsed from 24k to 4k. The felt “drop” is really the shrinking of clicks (= inflow).

2116115097/13117/20127/2798/398/1078/17108/24178/3179/789/142423221916171019114■ Bookings (count)● Ad clicks (k)

Note: the click collapse aligns with the 9/7 ANW shutdown + ad-spend cut — removal of low-quality inventory, i.e. by design.

2. What dropped vs what's normal

Only the entrance (clicks) fell. Tour views and CVR are normal-to-improved

Indexed to “average of days a booking occurred = 100%”. Only clicks (33%) stand out as low. Tour detail views 99% = normal; CVR 115% = improved. → The initial hypothesis “tours aren’t being viewed” is rejected.

Booking-day avg = 100%Clicks33%IMP61%Booking taps73%Ad spend74%Sign-ups77%Page views92%Tour detail views99%CVR115%
3. Quality by APP/WEB & platform

Tour views per user are actually deepening on iOS and Web

Tour-detail views per user: iOS +31%, Web +23% above the full-period average. Each person browses more — the issue is “headcount”, not “how they browse”. Only Android declined (89%), the sole regression.

2.533.31iOS131%2.693.31Web123%2.622.33Android89%■ Full-period avg■ Last 7 days

Source: Amplitude MCP (platform = user scope, View Tour Detail Page).

4. Conversion rate (CVR)

APP CVR at 0.83% — an 8-week high. WEB switched on: 0 → 0.3

Even with sessions cut, APP conversion is at an 8-week high (0.83%). WEB also lifted from 0 to 0.3 since 8/31 (likely the web booking flow taking hold — hypothesis). = the cut removed low-quality sessions; remaining users are higher quality.

1.080.720.360.000.590.710.600.410.830.000.040.460.270.308/178/248/319/79/14● APP CVR%● WEB CVR%

Source: Excel CVR APP%/WEB% (weekly avg). APP/WEB split is WEB_ prefix based.

5. WEB spotlight

The 8/19 full redesign is working (= the main improvement)

Around the 8/19 frontend overhaul (Web/Guest App/Admin), WEB shows CVR ×4.5 and +34% views per user. The view lift exceeds iOS (+20%) — it lands most directly on Web. WEB inflow fell that same day (ad cut) yet conversion rose = quality, not volume. Bookings turned on ~9/1, ~2 weeks after the redesign = matching the WEB lead time.

WEB session CVR
0.05%→0.23%
4.5x
Tour views per user
2.15→2.90
+34%
WEB bookings (monthly)
8.3→12.7
+53%
0.620.410.210.008/19 Full redesign9/1 Bookings turn on7/067/137/207/278/038/108/178/248/319/079/14● WEB session CVR (%) weekly

Caveat: WEB bookings are only 14 in absolute terms — a “strong promising signal” stage. 8/19 also updated Guest App/Admin, so APP quality gains (APP CVR high 0.83%) may also stem from it. Source: Excel CVR WEB% + Amplitude (Web VTD/user).

Meta ads: campaigns generating bookings (facts)
Source: DATABEAT ⑰ by campaign / month-to-date (2026-09-01–09-23, through prior day). Meta records bookings as the AppPurchase event. Entry = WEB landing-page views ([WEB&APP] campaigns, Meta dashboard).
Meta campaignCV (bookings)App / WebCPO
[WEB&APP] RT_Purchase (retargeting)64 / 2¥38,969
[WEB&APP]CV_Create Account54 / 1¥45,251
[APP_Booking]IOS_Advantage+_CP32 / 1¥231,622
Meta total1410 / 4—

Fact: top booking contributor is retargeting (RT_Purchase) at the lowest CPO ¥38,969. The acquisition campaign CV_Create Account also drove 5 bookings. Booking events are App-heavy (App 10 / Web 4).

Watch-items & next moves

1
Only Android’s view depth declined (89%) — opposite of iOS/Web. Check for an Android-specific UX/delivery issue.
2
Sign-ups down 65% vs July — with lead time, this risks thinning future booking volume.
TOMOGO! Booking Slowdown — Situation Assessment / Generated 2026-09-21 / Internal